Luxury Hotel Room Attendant – Guest Experience Expert

Fairmont Hotels & Resorts; Knutsford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Spa and golf discounts

Colleague restaurant

Training and development opportunities

Pension

28 days holiday

Friends & family rates

Job summary

Fairmont Cheshire, The Mere in Knutsford, England, seeks a Room Attendant to uphold the resort’s luxury standards. You will prepare and service guest rooms, ensure immaculate cleanliness, and support VIP preparations with discretion and warmth.

With 1 year of housekeeping experience in a luxury setting, you will thrive on teamwork, possess strong attention to detail, and follow COSHH and hygiene rules. The role offers a competitive salary, pension, 28 days of holiday, and staff discounts.

Qualifications

• 1 year of housekeeping or cleaning experience, ideally within a luxury hotel environment.
• Strong attention to detail and pride in delivering exceptional standards.
• Understanding of cleaning procedures, hygiene standards, and room presentation.
• Knowledge of UK health & safety regulations, including COSHH (training can be provided)

Responsibilities

• Prepare and service guest rooms to Fairmont’s exacting luxury standards.
• Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities.
• Replenish linens, towels, and guest supplies with care and consistency.
• Report maintenance issues promptly, ensuring rooms remain in perfect condition.
• Handle guest belongings and privacy with the utmost respect and discretion.
• Support VIP room preparations, ensuring personalised touches and flawless presentation.
• Maintain housekeeping trolleys and storage areas in a clean, organised, and fully stocked state.
• Respond to guest requests with warmth, professionalism, and a guest‑first mindset.
• Collaborate with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness.
• Follow all cleaning procedures, including deep‑cleaning schedules and brand standards.
• Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling.
• Participate in daily briefings and training sessions to stay aligned with service expectations.
• Support lost‑and‑found procedures with accuracy and confidentiality.
• Contribute to a positive, respectful, and team‑focused working environment.
• Uphold Fairmont grooming, communication, and service standards at all times

Skills

Attention to detail

Team player

Guest-focused

Time management

Independent worker

Job description

Fairmont Cheshire, The Mere in Knutsford, England, seeks a Room Attendant to uphold the resort’s luxury standards. You will prepare and service guest rooms, ensure immaculate cleanliness, and support VIP preparations with discretion and warmth.

With 1 year of housekeeping experience in a luxury setting, you will thrive on teamwork, possess strong attention to detail, and follow COSHH and hygiene rules. The role offers a competitive salary, pension, 28 days of holiday, and staff discounts.