Club Lounge Host – 5★ Guest Experience & Upsell

Accor; Knutsford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Colleague restaurant

Training and development

28 days' holiday

Job summary

Fairmont Cheshire, The Mere is seeking a guest-focused club lounge host/waiter to deliver warm, polished service for on-site guests in Knutsford. You will confidently guide guests through our food and beverage offering, maintain impeccable presentation, and uphold luxury standards.

Ideal candidates have 1-2 years in luxury hospitality, a passion for 5-star service, and the ability to work in a fast-paced team environment, including weekends and holidays.

Qualifications

• 1-2 years serving or hosting experience in a luxury hospitality environment.
• Passion for 5-star hospitality and delivering it.
• Empathetic with ability to build rapport.

Responsibilities

• Deliver warm, polished service in line with the Club Lounge standards.
• Assist guests with menu choices in an informative manner.
• Take reservations with full guest details in a friendly manner.
• Upsell and contribute to revenue through initiatives.
• Know offerings, promotions, and general restaurant knowledge.
• Follow health and safety policies and manage administrative tasks.

Skills

Customer service

English language

Teamwork

Calm under pressure

Job description

Fairmont Cheshire, The Mere is seeking a guest-focused club lounge host/waiter to deliver warm, polished service for on-site guests in Knutsford. You will confidently guide guests through our food and beverage offering, maintain impeccable presentation, and uphold luxury standards.

Ideal candidates have 1-2 years in luxury hospitality, a passion for 5-star service, and the ability to work in a fast-paced team environment, including weekends and holidays.