Front Office Manager

Derahire; Manchester; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Career development

Training opportunities

Job summary

Derahire is seeking an experienced Front Office Manager to lead the front desk, guest services, and concierge in a luxury hotel setting in Manchester. You will drive service standards and develop a high-performing team to deliver seamless arrivals and departures.

You will oversee night operations, maintain brand procedures, and collaborate with Housekeeping and F&B to maximise guest satisfaction and revenue.

Qualifications

• Previous experience in a Front Office/Rooms Division leadership role in a luxury hotel.
• Strong knowledge of front office operations and guest service standards.
• Excellent leadership and problem-solving abilities.

Responsibilities

• Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences.
• Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards.
• Manage guest arrivals, departures, VIP experiences, and special requests.
• Build strong relationships with guests, resolving concerns professionally and proactively.
• Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations.
• Monitor guest feedback and implement improvements to enhance satisfaction scores.
• Train, coach, and mentor team members to support career development.
• Manage staffing levels, rotas, and operational planning.
• Ensure compliance with hotel policies, health and safety standards, and brand procedures.
• Support financial performance through upselling, revenue awareness, and cost control.
• Prepare reports and communicate operational performance to senior management.

Skills

Leadership

Front office

Guest services

Communication

Tools

Front office systems

Job description

Front Office Manager – Luxury Hotel. Location: Manchester United Kingdom. Salary: £42,000 – £48,000 per annum + benefits. About the Role. We are seeking an experienced and passionate Front Office Manager to lead the front office operation of a prestigious London hotel. This is an exciting opportunity for a guest-focused hospitality professional who thrives in a luxury environment and can deliver exceptional service standards while developing a high-performing team.. The successful candidate will oversee all front office functions, including Reception, Guest Services, Concierge, and Night Operations, ensuring every guest receives a seamless and memorable experience from arrival to departure..

Key Responsibilities

• Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences..
• Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards..
• Manage guest arrivals, departures, VIP experiences, and special requests..
• Build strong relationships with guests, resolving concerns professionally and proactively..
• Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations..
• Monitor guest feedback and implement improvements to enhance satisfaction scores..
• Train, coach, and mentor team members to support career development..
• Manage staffing levels, rotas, and operational planning..
• Ensure compliance with hotel policies, health and safety standards, and brand procedures..
• Support financial performance through effective upselling, revenue awareness, and cost control..
• Prepare reports and communicate operational performance to senior management..

Requirements

• Previous experience as a Front Office Manager, Rooms Division Manager, or similar leadership role within a luxury or upscale hotel environment..
• Strong knowledge of front office systems and hotel operations..
• Excellent leadership, communication, and problem-solving skills..
• A passion for delivering exceptional guest service..
• Experience managing and developing hospitality teams..
• Ability to remain calm and professional under pressure..
• Strong understanding of luxury guest expectations and service standards..

What We Offer

• Competitive salary of £42,000 – £48,000 per annum..
• Opportunity to work within a leading London hospitality environment..
• Career development and training opportunities..
• Staff benefits and hospitality discounts..
• A supportive and professional working culture..

About Derahire

We are a distinguished 4-star London hotel known for its warm hospitality, exceptional service standards, and commitment to creating memorable guest experiences. This is an exciting opportunity