Luxury Front Office Leader - Guest Experience

Hyatt Hotels Corporation; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays for family and 

Free meals on duty

Headspace membership

Employee assistance programme

50% discount on food and beverages

Uniform laundered

Career development opportunities

Job summary

Hyatt Regency London - The Churchill is seeking a Front of House Manager to oversee the hotel’s Front of House operations, ensuring a seamless, personalised guest journey from arrival to departure. You will lead the Front Office, Concierge and Guest Experience teams to deliver the highest standards of service and presentation.

You bring luxury hospitality experience, strong people leadership, and a proactive approach to guest care, driving continuous improvement and memorable moments for guests

Qualifications

• Experience in a premium or luxury hotel environment.
• Ability to lead a Front of House team and manage guest interactions with professionalism.
• Strong interpersonal and guest-relations skills, with a calm, proactive approach.
• Proven ability to work collaboratively with Concierge and Guest Experience teams.

Responsibilities

• Oversee day-to-day Front of House operations and guest journey from arrival to departure.
• Manage Front Office, Concierge and Guest Experience teams to uphold luxury standards.
• Ensure guest requests are resolved promptly and personalized experiences are delivered.
• Collaborate with housekeeping and hotel departments to optimize service quality.
• Drive service excellence through staff development and attention to detail.

Skills

Luxury hospitality experience

Guest service excellence

People leadership

Front office operations

Job description

Hyatt Regency London - The Churchill is seeking a Front of House Manager to oversee the hotel’s Front of House operations, ensuring a seamless, personalised guest journey from arrival to departure. You will lead the Front Office, Concierge and Guest Experience teams to deliver the highest standards of service and presentation.

You bring luxury hospitality experience, strong people leadership, and a proactive approach to guest care, driving continuous improvement and memorable moments for guests