Luxury Hotel Operations Leader – Hands-On & Guest-Focused

Harbour Hotels Group; Brighton; Sur place; GBP 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

Discounted room rates for Crew

HarSPA and Temple Spa discounts

25% dining discounts

Mental health and wellbeing support

24/7 GP services

Wellbeing platform access

Career progression within Harbour

Meals on duty

Special Harbour uniforms

Résumé du poste

Harbour Hotels Group is seeking an experienced Operations Manager for the Brighton Harbour Hotel & Spa. You will be a senior member of the hotel leadership team, working with the General Manager to steer day-to-day operations and ensure exceptional standards for guests.

This hands-on role requires visible leadership, strategic focus, and the ability to deputise for the General Manager when needed, driving performance and maintaining high standards across departments.

Qualifications

• Experience leading hotel operations at a senior level.
• Strong operational knowledge and genuine passion for hospitality.
• Hands-on, visible leadership with the ability to guide multiple departments.

Responsabilités

• Provide visible, hands-on leadership across the hotel operation.
• Support the General Manager in delivering the hotel's operational and commercial strategy.
• Lead and support departmental managers to achieve consistently high standards.
• Champion an exceptional guest experience and respond effectively to operational challenges.
• Drive performance against key operational, financial and guest satisfaction measures.
• Support the development, engagement and performance of our teams.

Connaissances

Leadership

Operational leadership

People management

Commercial awareness

Guest experience

Description du poste

Harbour Hotels Group is seeking an experienced Operations Manager for the Brighton Harbour Hotel & Spa. You will be a senior member of the hotel leadership team, working with the General Manager to steer day-to-day operations and ensure exceptional standards for guests.

This hands-on role requires visible leadership, strategic focus, and the ability to deputise for the General Manager when needed, driving performance and maintaining high standards across departments.