Luxury Hotel Operations Director

Ham Yard Hotel - Management; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Staff discounts

Meal on shift

Training & development

Job summary

Firmdale Hotels' Ham Yard Hotel in London is seeking a Deputy General Manager to lead the hotel’s day-to-day operations and guest service, reporting to the General Manager.

You will oversee Events, F&B, Front Office, Housekeeping, Maintenance, Security and Kitchens, building strong relationships with guests and mentoring the team.

The ideal candidate has experience as Hotel Manager or Deputy General Manager in a high-end property, a hands-on leadership style, and a passion for hospitality.

Qualifications

• Experience in a high-end hotel as a Hotel Manager or Deputy General Manager.
• Hands-on approach to support daily operations.
• Strong leadership and ability to inspire a team.
• Excellent customer service and communication skills.
• Ability to perform well under pressure in a busy environment.

Responsibilities

• Ensure smooth day-to-day operations across all departments.
• Build and maintain strong relationships with guests, ensuring their needs are met and exceeded.
• Foster a positive work environment, manage recruitment and training, and support staff development.
• Ensure adherence to statutory and legal requirements, including fire, hygiene, health and safety, and employment laws.
• Collaborate with the General Manager to deliver seamless service and guest satisfaction, and attend key meetings in their absence.

Job description

Firmdale Hotels' Ham Yard Hotel in London is seeking a Deputy General Manager to lead the hotel’s day-to-day operations and guest service, reporting to the General Manager.

You will oversee Events, F&B, Front Office, Housekeeping, Maintenance, Security and Kitchens, building strong relationships with guests and mentoring the team.

The ideal candidate has experience as Hotel Manager or Deputy General Manager in a high-end property, a hands-on leadership style, and a passion for hospitality.