Luxury Hotel Front Desk Specialist

The Edwardian Manchester; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days Holiday per annum

Complimentary hot meals and beverages

Annual complimentary night stays

Pension scheme / Auto enrolment

Discount platform access

Regular social events

Training and development programs

Job summary

The Edwardian Manchester is hiring a Receptionist for its Front of House team. You will manage guest check-in/check-out, handle cash and guest communications with professionalism, and assist with daily departmental administration.

Attention to detail and a warm, personalised approach are essential to make every guest feel valued. Ideal candidates will have prior hotel reception experience and strong English language skills, with familiarity in Opera, Office 365, Salesforce, and Review Pro.

Qualifications

• Previous hotel reception experience.
• Impeccable command of the English language, written and spoken.
• Ability to handle cash payments and float in line with company standards.
• IT skills with Opera and Office 365.
• Excellent communication and personalisation skills.

Responsibilities

• Manage guest journey at check-in/check-out with high service delivery.
• Promote hotel amenities and outlets; arrange in-house services as required.
• Update guest details to provide a personalised service and maintain the client database.
• Handle guest communications professionally and respond promptly.
• Support daily department administration and ensure guest needs are anticipated and met.

Skills

Customer service

Attention to detail

English fluency

Guest relations

Tools

Opera

Office 365

Salesforce

Review Pro

Job description

The Edwardian Manchester is hiring a Receptionist for its Front of House team. You will manage guest check-in/check-out, handle cash and guest communications with professionalism, and assist with daily departmental administration.

Attention to detail and a warm, personalised approach are essential to make every guest feel valued. Ideal candidates will have prior hotel reception experience and strong English language skills, with familiarity in Opera, Office 365, Salesforce, and Review Pro.