Luxury Host: Guest Experience & Reservations

HARRODS; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Service charge

Learning & development

Career opportunities

Staff canteen

Annual leave 30 days

Harrods discount 33%

Job summary

Harrods is seeking a Host to welcome guests at our new luxury restaurant opening, setting the tone from arrival to seating and guiding reservations. You will be the first point of contact, delivering a seamless, world-class guest experience in a fast-paced environment.

You will manage reservations, maximise covers, and collaborate with the Head Host and management to ensure smooth day-to-day service. Excellent communication and a calm, friendly manner are essential to thrive in this role at

Qualifications

• Excellent communication and guest service focus.
• Calm under pressure and attentive in a fast-paced environment.
• Reliable with strong teamwork.

Responsibilities

• Manage reservations with the reservations team to ensure accuracy.
• Maximise covers through bookings, walk-ins and waitlists.
• Seat guests according to the table plan and provide menus with a warm welcome.
• Collaborate with Head Host and management to ensure smooth day-to-day service.

Skills

Customer service

Communication

Guest etiquette

Teamwork

Problem solving

Job description

Harrods is seeking a Host to welcome guests at our new luxury restaurant opening, setting the tone from arrival to seating and guiding reservations. You will be the first point of contact, delivering a seamless, world-class guest experience in a fast-paced environment.

You will manage reservations, maximise covers, and collaborate with the Head Host and management to ensure smooth day-to-day service. Excellent communication and a calm, friendly manner are essential to thrive in this role at