Luxury Guest Experience Host

Rosewood Hotel Group; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Complimentary room nights across Rose/

Job summary

The Chancery Rosewood in Mayfair is seeking an enthusiastic Host to create memorable first and last impressions for guests. You will welcome guests with warmth, manage reservations and seating with precision, and coordinate with kitchen and front-of-house teams to ensure a seamless service experience.

As a Host, you will build relationships with guests, remember preferences, and respond proactively to special requests, celebrations, and accessibility needs, while upholding luxury service

Qualifications

• Experience delivering warm, personalised guest interactions.
• Ability to anticipate needs and respond to guest requests.
• Comfort handling reservations, seating, and guest flow with poise.

Responsibilities

• Welcome guests with warmth and genuine care to set a superior dining tone.
• Manage reservations and table allocations with precision.
• Build relationships with guests by recognising returning visitors and preferences.
• Coordinate arrivals with restaurant and kitchen teams for smooth service.
• Anticipate and respond to enquiries, celebrations, accessibility needs, and dietary requirements.
• Maintain a welcoming reception area and assist with guest information.

Skills

Guest service

Communication skills

Relationship building

Team collaboration

Dietary awareness

Job description

The Chancery Rosewood in Mayfair is seeking an enthusiastic Host to create memorable first and last impressions for guests. You will welcome guests with warmth, manage reservations and seating with precision, and coordinate with kitchen and front-of-house teams to ensure a seamless service experience.

As a Host, you will build relationships with guests, remember preferences, and respond proactively to special requests, celebrations, and accessibility needs, while upholding luxury service