Luxury Guest Experience Host

The Chancery Rosewood; Greater London; On-site; GBP 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Complimentary nights

F&B discounts

Benefits app

Volunteer day

Parental leave

Birthday leave

Sick pay

Job summary

The Chancery Rosewood in Mayfair is seeking a dedicated Host to deliver luxury, relationship hospitality and a warm first impression for every guest. You will manage reservations, seating, and guest flow while coordinating closely with kitchen and dining teams to ensure a seamless service.

The ideal candidate demonstrates guest-centricity, integrity, and adaptability, with a passion for exceptional guest experiences in a high-end environment.

Qualifications

• Hospitality or guest service mindset with a warm, guest-centric approach.
• Ability to manage guest expectations and communicate clearly with teams.
• Strong teamwork and relationship-building with colleagues and guests.

Responsibilities

• Welcome guests warmly and set a memorable tone for their dining experience.
• Assist with reservations and seating to ensure smooth guest flow.
• Build relationships by recognizing returning guests and preferences.
• Coordinate with restaurant and kitchen teams on arrivals, seating, and service needs.
• Respond proactively to guest requests, celebrations, and accessibility or dietary requirements.
• Maintain a welcoming reception area and ensure guests feel informed and comfortable.

Job description

The Chancery Rosewood in Mayfair is seeking a dedicated Host to deliver luxury, relationship hospitality and a warm first impression for every guest. You will manage reservations, seating, and guest flow while coordinating closely with kitchen and dining teams to ensure a seamless service.

The ideal candidate demonstrates guest-centricity, integrity, and adaptability, with a passion for exceptional guest experiences in a high-end environment.