Theatrical Immersive Experience Host

Harrods; City of Westminster; On-site; GBP 32,666,000 - 36,506,000; Part time

Benefits offered by this job

Staff canteen

Up to 30 days annual leave

Harrods discount up to 33%

Job summary

Harrods is seeking an Immersive Experience Restaurant Host to deliver a warm, theatrical welcome and guide guests through a story-led hospitality experience at our Knightsbridge store.

The role is part-time (24 hours per week) and fixed-term for 12 months, with a focus on managing bookings, guest flow and exceptional customer service in a premium environment. Join a team that blends hospitality, theatre and brand storytelling to create moments of surprise and delight.

Qualifications

• Experience in premium customer-facing environments.
• Ability to manage bookings, queues and guest flow.
• Strong communication and storytelling skills.

Responsibilities

• Own the customer journey from arrival to departure.
• Manage bookings, walk-ins, queues and guest flow.
• Collaborate with front-of-house, dining, retail and kitchen teams to deliver a high-energy experience.
• Create memorable moments through storytelling and attentive service.

Skills

Customer service

Hospitality flair

Storytelling

Organised under pressure

Job description

Harrods is seeking an Immersive Experience Restaurant Host to deliver a warm, theatrical welcome and guide guests through a story-led hospitality experience at our Knightsbridge store.

The role is part-time (24 hours per week) and fixed-term for 12 months, with a focus on managing bookings, guest flow and exceptional customer service in a premium environment. Join a team that blends hospitality, theatre and brand storytelling to create moments of surprise and delight.