Luxury Hospitality Supervisor - Private Lounge Experience

Harrods; Knightsbridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Harrods is seeking an Hospitality Supervisor to join its Luxury Hospitality team in Knightsbridge. You will oversee the day-to-day operation of our hospitality spaces, upholding the highest standards for discerning Private Shopping clients.

You will coach and develop the hospitality team, maintain lounge readiness, and resolve client concerns with discretion, partnering with Private Shoppers and stakeholders to deliver a truly elevated experience.

Qualifications

• Experience supervising teams in luxury hospitality.
• Proven ability to deliver high-end client experiences.
• Comfortable in high-profile, high-service environments.

Responsibilities

• Oversee daily operation of hospitality spaces.
• Coach and develop the hospitality team.
• Maintain high service standards and lounge readiness.
• Resolve client concerns with discretion and professionalism.
• Collaborate with Private Shoppers and stakeholders to enhance experience.

Skills

Leadership

Team supervision

Luxury hospitality

Client experience

Attention to detail

Job description

Harrods is seeking an Hospitality Supervisor to join its Luxury Hospitality team in Knightsbridge. You will oversee the day-to-day operation of our hospitality spaces, upholding the highest standards for discerning Private Shopping clients.

You will coach and develop the hospitality team, maintain lounge readiness, and resolve client concerns with discretion, partnering with Private Shoppers and stakeholders to deliver a truly elevated experience.