Luxury Homestay Experience Concierge

Unique Homestays; Newquay; Ibrido; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday + bank holidays + your

birthday off

Hybrid work options

Income protection

Enhanced pension contributions

Option to purchase extra holiday

Descrizione del lavoro

Unique Homestays is seeking a Homestay Specialist to deliver bespoke, high-touch service to a discerning luxury clientele. You will engage with guests and property owners, organise luxury getaways, and manage personalised communications to ensure memorable experiences.

The role requires 37.5 hours per week, Tuesday–Saturday, 12pm–8pm, based at the St Columb office with hybrid working options. Some travel may be required, with strong emphasis on discretion and exceptional service.

Competenze

• Excellent communication skills required to engage with discerning guests and owners.
• Strong attention to detail and a professional, warm approach in all interactions.
• Discretion and care when handling high-profile, high-net-worth clientele.

Mansioni

• Manage inboxes and respond to enquiries from guests and owners across phone, email, and live chat.
• Provide personalised, prompt responses and tailor recommendations to guest needs.
• Build relationships with guests to drive bookings and repeat stays.
• Maintain deep knowledge of the portfolio and destinations to advise clients accurately.
• Represent Unique Homestays with professionalism and utmost discretion.

Conoscenze

Excellent communication

Attention to detail

Discretion

Customer service

Strumenti

Microsoft Office

Descrizione del lavoro

Unique Homestays is seeking a Homestay Specialist to deliver bespoke, high-touch service to a discerning luxury clientele. You will engage with guests and property owners, organise luxury getaways, and manage personalised communications to ensure memorable experiences.

The role requires 37.5 hours per week, Tuesday–Saturday, 12pm–8pm, based at the St Columb office with hybrid working options. Some travel may be required, with strong emphasis on discretion and exceptional service.