Luxury Guest Relations Host | Mayfair Dining Experience

The Chancery Rosewood; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary room nights

F&B discounts

Benefits app with monthly allowance

Volunteer day

Parental leave (16 weeks)

Birthday day off

Enhanced sick pay

Job summary

The Chancery Rosewood in Mayfair sets a benchmark for luxury hospitality, inviting you to join a team that prioritises relationship hospitality. As Host, you will greet guests, coordinate reservations, and ensure every guest feels valued and personally welcomed from arrival to departure.

Delivering warmth, attentiveness, and a flawless guest journey, you will partner with the restaurant and kitchen teams to uphold the brand's distinguished standards and create memorable experiences for every

Responsibilities

• Welcome every guest with warmth, confidence, and genuine care, creating a memorable first impression and setting the tone for an exceptional dining experience.
• Manage reservations and table allocations with precision, ensuring a seamless guest journey while balancing operational flow and guest satisfaction.
• Build meaningful relationships with guests by recognising returning visitors, remembering preferences, and ensuring each guest feels valued and personally welcomed.
• Work closely with restaurant and kitchen teams to coordinate guest arrivals, table readiness and service requirements, ensuring a smooth and well‑organised operation throughout service.
• Anticipate guest needs and respond proactively to enquiries, special requests, celebrations, accessibility requirements, and dietary considerations, ensuring personalised and attentive service at every stage of the experience.
• Maintain a welcoming and elegant reception area, ensuring guests are always acknowledged, comfortable, and informed throughout their visit.
• Handle wait times, reservation changes, walk‑ins, and guest concerns with professionalism, empathy, and composure, always seeking positive solutions that protect the guest experience.
• Demonstrate a strong understanding of our dining experiences, menus, events, and hotel offerings, confidently sharing information to enhance the guest experience and encourage future visits.
• Uphold the highest standards of professionalism, discretion, and service excellence, ensuring every interaction reflects the luxury experience and values of Rosewood.

Job description

The Chancery Rosewood in Mayfair sets a benchmark for luxury hospitality, inviting you to join a team that prioritises relationship hospitality. As Host, you will greet guests, coordinate reservations, and ensure every guest feels valued and personally welcomed from arrival to departure.

Delivering warmth, attentiveness, and a flawless guest journey, you will partner with the restaurant and kitchen teams to uphold the brand's distinguished standards and create memorable experiences for every