Luxury Guest Experience Host

Rosewood Hotel Group; City of Westminster; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary room nights

F&B discounts

Benefits app

Volunteer day

Parental leave

Birthday leave

Life insurance

Sick pay

Job summary

The Chancery Rosewood, a Rosewood Hotel Group property in Mayfair, seeks a Host to create a memorable first impression and a gracious farewell. You will manage reservations, seating, and guest flow with a focus on relationship hospitality, anticipating needs and ensuring every guest feels valued from arrival to departure.

In this luxury setting, you’ll collaborate with restaurant and kitchen teams, uphold discretion and service excellence, and contribute to a seamless, personalised dining

Qualifications

• Experience in high-end hospitality or luxury dining settings.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and deliver personalised service.

Responsibilities

• Welcome guests with warmth and set a memorable first impression.
• Manage reservations and seating with precision for a seamless guest journey.
• Build relationships by recognising returning guests and preferences.
• Coordinate with restaurant and kitchen teams to ensure smooth service.
• Anticipate enquiries and special requests with proactive, personalised service.
• Maintain a welcoming reception area and manage guest flow with professionalism.

Skills

Guest service

Relationship hospitality

Communication

Attention to detail

Discretion

Team collaboration

Job description

The Chancery Rosewood, a Rosewood Hotel Group property in Mayfair, seeks a Host to create a memorable first impression and a gracious farewell. You will manage reservations, seating, and guest flow with a focus on relationship hospitality, anticipating needs and ensuring every guest feels valued from arrival to departure.

In this luxury setting, you’ll collaborate with restaurant and kitchen teams, uphold discretion and service excellence, and contribute to a seamless, personalised dining