Luxury Guest Concierge & Relationship Host

Rosewood Hotel Group; City of Westminster; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

12 complimentary room nights acrossThe

Discounts on Food & Beverage

Flexible benefits app and monthlySpnd

Volunteer day of leave annually

Parental leave

Birthday day off

Life insurance

Sick pay

Job summary

The Chancery Rosewood in Mayfair, part of Rosewood Hotel Group, seeks a Host to deliver relationship hospitality from arrival to farewell. You will warmly welcome guests, manage reservations, and coordinate with restaurant and kitchen teams to ensure a seamless dining journey in a luxury setting.

Ideal candidates demonstrate genuine warmth, guest-centric service, and discretion, with a drive to exceed expectations in a fast-paced luxury environment.

Qualifications

• Ability to build genuine warmth and personalise guest experience.
• Strong communication and collaboration with colleagues.
• Professionalism and discretion in guest interactions.

Responsibilities

• Welcome every guest with warmth and create a memorable first impression.
• Manage reservations and seating with precision for a seamless guest journey.
• Recognise returning guests and recall preferences to personalise service.
• Coordinate with restaurant and kitchen teams for smooth service.
• Anticipate guest needs and respond to special requests and dietary considerations.
• Maintain a welcoming reception area and handle changes or concerns calmly.
• Demonstrate knowledge of dining experiences and Rosewood offerings.
• Uphold high standards of professionalism and service excellence.

Skills

Connection

Guest-Centricity

Influencing

Integrity

Drive

Adaptability

Job description

The Chancery Rosewood in Mayfair, part of Rosewood Hotel Group, seeks a Host to deliver relationship hospitality from arrival to farewell. You will warmly welcome guests, manage reservations, and coordinate with restaurant and kitchen teams to ensure a seamless dining journey in a luxury setting.

Ideal candidates demonstrate genuine warmth, guest-centric service, and discretion, with a drive to exceed expectations in a fast-paced luxury environment.