Luxury Guest Experience Host — Relationship-Driven Service

Rosewood Hotel Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

12 complimentary room nights across RO

Food & Beverage discounts

Flexible benefits app

Volunteer day

Up to 16 weeks paid parental leave

Birthday day off

Life insurance

Enhanced sick pay

Job summary

The Rosewood Hotel Group is seeking a Host in Mayfair, London, to be the first and last impression of our dining experience. You will deliver Relationship Hospitality by welcoming guests warmly, managing reservations, and creating meaningful connections that make every guest feel valued from arrival to farewell.

As part of a luxury service team, you will anticipate guest needs, coordinate with kitchen staff, and uphold the highest standards of discretion and service excellence.

Qualifications

• Experience in hospitality or customer service.
• Ability to build genuine guest relationships.
• Strong presence and professional demeanor.

Responsibilities

• Greet guests warmly and set a positive tone for the dining experience.
• Manage reservations and seating with precision to ensure smooth guest flow.
• Build relationships with guests by recognizing returning visitors and preferences.
• Coordinate with restaurant and kitchen teams to meet service requirements and guest needs.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

The Rosewood Hotel Group is seeking a Host in Mayfair, London, to be the first and last impression of our dining experience. You will deliver Relationship Hospitality by welcoming guests warmly, managing reservations, and creating meaningful connections that make every guest feel valued from arrival to farewell.

As part of a luxury service team, you will anticipate guest needs, coordinate with kitchen staff, and uphold the highest standards of discretion and service excellence.