Flexible Host - Eagle Bar

Rosewood Hotel Group; Greater London; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rates

Flexible casual shifts

Job summary

The Chancery Rosewood in Mayfair invites applications for a Flexible Host - Eagle Bar. As the first point of contact, you will welcome guests, manage reservations and seating, and guide guests through menus with warm, polished service.

You will work within a luxury hospitality environment, coordinating with the team to ensure a seamless, memorable guest experience. Availability includes early mornings, evenings, weekends, and public holidays. Competitive hourly rates are offered.

Qualifications

• Experience in host/reception/guest relations role preferred.
• Warm, engaging and confident when interacting with guests.
• Excellent communication and organisational skills with strong attention to detail.

Responsibilities

• Welcome guests warmly and create a positive first impression.
• Manage guest reservations, seating arrangements, and waiting lists.
• Escort guests to their tables and provide information about menus and offerings.
• Maintain an organised reservation system and communicate with the service team.
• Anticipate guest needs and deliver personalised service.

Skills

Hospitality experience

Communication skills

Organisational skills

Customer-focused

Flexibility

Job description

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.As a Flexible Host - Eagle Bar, you will be the first point of contact for guests visiting one of the hotel's vibrant bar destinations. You will create a warm and memorable first impression, ensuring every guest receives a seamless welcome while supporting the smooth flow of the outlet. This is an exciting opportunity to be part of a luxury hospitality environment where genuine connections and exceptional service are at the heart of every experience.Key ResponsibilitiesWelcome guests warmly and create a positive first impression upon arrival.Manage guest reservations, seating arrangements, and waiting lists efficiently.Escort guests to their tables and provide information about the venue, menus, and offerings.Maintain an organised and accurate reservation system while communicating effectively with the service team.Anticipate guest needs and deliver personalised service that reflects Rosewood's standards of hospitality.Handle guest enquiries and feedback professionally, resolving issues or escalating when appropriate.About YouPrevious experience in a host, reception, guest relations, or hospitality role is preferred.Naturally warm, engaging, and confident when interacting with guests.Excellent communication and organisational skills with strong attention to detail.Able to remain composed and professional in a busy, fast-paced environment.Flexible availability, including early mornings, evenings, weekends, and public holidays.A positive team player who enjoys creating memorable experiences for guests.What we can offer youThe opportunity to work at a prestigious luxury hotel.Flexible casual shifts to suit your availability.Experience within a world-class luxury hospitality environment.A supportive, professional team culture.Competitive hourly rates.Diversity & InclusionAt Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.About RosewoodRosewood Hotel Group is built on relationship hospitality, where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.