Luxury Guest Experience Host – Cotswolds Retreats

Bamford Collection; North Common; On-site; GBP 27,000 - 36,000; Full time

Job summary

Daylesford Stays – a part of The Bamford Collection – invites a warm Guest Experience Host to join our luxury rural retreats. You will greet guests, assist with check-ins, coordinate requests, and ensure stays run smoothly from arrival to departure.

Working with the Concierge and Guest Experience Manager, you will create memorable experiences reflecting Daylesford’s refined hospitality, maintain strong service standards, handle queries, and help with housekeeping and front office tasks as needed.

Qualifications

• Must hold a UK Driver's License for at least 3 years.
• Proactive team player with a positive attitude.
• Strong communication and reliability on shift.

Responsibilities

• Support Reception/Concierge with guest check-in and check-out, ensuring accurate records and accounts.
• Act as the primary point of contact for guests throughout their stay, managing requests and bespoke itineraries.
• Welcome guests on arrival, assist with luggage, and provide accommodation and local area orientation.
• Maintain regular contact with resident guests, recognising VIPs and special occasions.
• Handle guest queries and complaints professionally, escalating where necessary.
• Promote activities, events, and offerings across The Bamford Collection.
• Uphold The Wild Rabbit service standards with strong attention to detail.
• Ensure all work areas, arrival points, and company vehicles are clean and well maintained.
• Accurately log guest issues on the daily manifest and maintain clear communication across teams.
• Manage guest amenities such as bikes, wellington boots, and device chargers.
• Support Front Office operations, including Reception/Concierge and Night Porter duties, as required.
• Assist with basic housekeeping tasks and minor maintenance when needed.

Skills

UK Driver's License

Teamwork

Communication

Reliability

Job description

Daylesford Stays – a part of The Bamford Collection – invites a warm Guest Experience Host to join our luxury rural retreats. You will greet guests, assist with check-ins, coordinate requests, and ensure stays run smoothly from arrival to departure.

Working with the Concierge and Guest Experience Manager, you will create memorable experiences reflecting Daylesford’s refined hospitality, maintain strong service standards, handle queries, and help with housekeeping and front office tasks as needed.