Guest Experience Specialist - Luxury Front Desk

Harri; Newbury; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hourly rate

Tronc top ups

Personalised training

Staff discounts

Wagestream access

28 days holiday

Referral bonus up to £1000

Flexible scheduling

Complimentary meals

Long service awards

Apprenticeships and qualifications

Job summary

The Retreat, Elcot Park in West Berkshire, part of Signet Collection, is seeking a Receptionist to join our Front Office team. You will be the first and last point of contact for guests, delivering a warm, memorable welcome whether dining or staying overnight.

The role emphasizes exceptional guest service, attention to detail, and the ability to work both independently and in a team. You should be enthusiastic, well groomed, and ready to support our guests with professionalism.

Qualifications

• Be charming, passionate and enthusiastic, taking pride in what you do.
• Have excellent communication skills and a warm, professional manner.
• Be a friendly people person with the ability to work alone or in a team.

Responsibilities

• Welcome guests on arrival and ensure a memorable first impression.
• Deliver the highest standards of customer service throughout the stay or dining experience.
• Maintain a polished appearance and assist guests with their needs promptly.

Skills

Customer service

Communication

Hospitality

Job description

The Retreat, Elcot Park in West Berkshire, part of Signet Collection, is seeking a Receptionist to join our Front Office team. You will be the first and last point of contact for guests, delivering a warm, memorable welcome whether dining or staying overnight.

The role emphasizes exceptional guest service, attention to detail, and the ability to work both independently and in a team. You should be enthusiastic, well groomed, and ready to support our guests with professionalism.