Guest Experience Host

Bamford Collection; North Common; Presencial; GBP 27 000 - 36 000; Tempo integral

Resumo da oferta

Daylesford Stays – a part of The Bamford Collection – invites a warm Guest Experience Host to join our luxury rural retreats. You will greet guests, assist with check-ins, coordinate requests, and ensure stays run smoothly from arrival to departure.

Working with the Concierge and Guest Experience Manager, you will create memorable experiences reflecting Daylesford’s refined hospitality, maintain strong service standards, handle queries, and help with housekeeping and front office tasks as needed.

Qualificações

• Must hold a UK Driver's License for at least 3 years.
• Proactive team player with a positive attitude.
• Strong communication and reliability on shift.

Responsabilidades

• Support Reception/Concierge with guest check-in and check-out, ensuring accurate records and accounts.
• Act as the primary point of contact for guests throughout their stay, managing requests and bespoke itineraries.
• Welcome guests on arrival, assist with luggage, and provide accommodation and local area orientation.
• Maintain regular contact with resident guests, recognising VIPs and special occasions.
• Handle guest queries and complaints professionally, escalating where necessary.
• Promote activities, events, and offerings across The Bamford Collection.
• Uphold The Wild Rabbit service standards with strong attention to detail.
• Ensure all work areas, arrival points, and company vehicles are clean and well maintained.
• Accurately log guest issues on the daily manifest and maintain clear communication across teams.
• Manage guest amenities such as bikes, wellington boots, and device chargers.
• Support Front Office operations, including Reception/Concierge and Night Porter duties, as required.
• Assist with basic housekeeping tasks and minor maintenance when needed.

Conhecimentos

UK Driver's License

Teamwork

Communication

Reliability

Descrição da oferta de emprego

Daylesford Stays - a part of The Bamford Collection.

We provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture.

SALARY

£31,311.20 per annum OTE* (paid weekly)

HOURS

40 hours per week, including weekends

ABOUT US

Daylesford Stays’ The Cottages is redefining rural hospitality in the heart of the Cotswolds. Our collection of beautifully designed countryside retreats brings together the warmth and authenticity of a boutique stay with the refinement, consistency, and precision of a five-star experience.

Each cottage is thoughtfully curated to feel both personal and effortless where every detail is considered, every touchpoint intentional, and every guest cared for with quiet, understated elegance.

ABOUT THE ROLE

At the centre of our luxury experience is our Guest Experience team. They ensure every stay feels seamless and deeply connected to the essence of Daylesford: living natural luxury, genuine care, and a refined yet instinctive sense of hospitality.

As Guest Experience Host, you will be the welcoming face of The Cottages. Greeting guests with warmth and calm, assisting with check-ins, coordinating requests, and ensuring every stay runs effortlessly from arrival to departure. Working closely with the Concierge and Guest Experience Manager, you will play a vital part in creating memorable experiences that reflect the charm, craftsmanship, and authenticity of Daylesford and the wider Bamford Collection.

You are the heart of every guest stay; the first smile, the reassuring voice, and the presence that ensures everything runs smoothly. Your warmth, intuition, and attention to detail will help define how guests experience The Cottages, shaping memories that reflect the timeless beauty and gentle pace of Daylesford living.

This is an ideal opportunity for someone who is naturally warm, highly organised, and passionate about creating meaningful connections through service.

YOUR RESPONSIBILITIES

• Support Reception/Concierge with guest check-in and check-out, ensuring accurate records and accounts.

• Act as the primary point of contact for guests throughout their stay, managing requests and bespoke itineraries.

• Welcome guests on arrival, assist with luggage, and provide accommodation and local area orientation.

• Maintain regular contact with resident guests, recognising VIPs and special occasions.

• Handle guest queries and complaints professionally, escalating where necessary.

• Promote activities, events, and offerings across The Bamford Collection.

• Uphold The Wild Rabbit service standards with strong attention to detail.

• Ensure all work areas, arrival points, and company vehicles are clean and well maintained.

• Accurately log guest issues on the daily manifest and maintain clear communication across teams.

• Manage guest amenities such as bikes, wellington boots, and device chargers.

• Support Front Office operations, including Reception/Concierge and Night Porter duties, as required.

• Assist with basic housekeeping tasks and minor maintenance when needed.

SKILLS & EXPERTISE

• Must have held a UK Driver's License for at least 3 years.

• Support colleagues proactively and contribute to a positive team environment.

• Communicate respectfully and positively with all departments.

• Be reliable and punctual on shift