Luxury Floor Manager: Guest Experience Lead

The Chancery Rosewood; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

12 complimentary room nights

Discounts on Food & Beverage

Flexible benefits app and monthly allowance

Paid volunteering day annually

Up to 16 weeks paid parental leave

Birthday day off

Life insurance

Enhanced sick pay policy

Job summary

The Chancery Rosewood in Greater London seeks a Floor Manager to oversee food and beverage operations. This role requires leadership and a commitment to delivering exceptional guest experiences by building genuine rapport with guests and colleagues.

The ideal candidate has supervisory experience in hospitality and a guest-centric mindset. The position includes benefits like 12 complimentary room nights and paid volunteering leave.

Qualifications

• Experience in a supervisory role within a food and beverage operation.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.

Responsibilities

• Ensure exceptional guest experiences during service.
• Lead shift briefings and communicate service priorities.
• Handle guest complaints with efficiency and courtesy.
• Support training in using reservations software.

Job description

The Chancery Rosewood in Greater London seeks a Floor Manager to oversee food and beverage operations. This role requires leadership and a commitment to delivering exceptional guest experiences by building genuine rapport with guests and colleagues.

The ideal candidate has supervisory experience in hospitality and a guest-centric mindset. The position includes benefits like 12 complimentary room nights and paid volunteering leave.