Guest Experience Concierge – Reservations & PBX

fourseasons; England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Excellent Training & Career developed

Four Seasons employee travel programme

Shuttle bus service between Fleet & Ch

Free meals in staff restaurant on duty

Wagestream – salary advance

Employee recognition programmes

Free uniform dry cleaning

Annual themed employee party

Job summary

Four Seasons Hotel Hampshire in the tranquil Hampshire countryside is seeking a committed Guest Experience Coordinator to join our Leisure Reservations and PBX Team. You will be a central point of contact for guest enquiries, reservations and requests, delivering warm, professional service.

With excellent communication, multitasking and a genuine passion for hospitality, you will support departments across the hotel to ensure seamless guest experiences and personalised care, while upholding Four

Qualifications

• Previous experience in hospitality, guest services, or reservations preferred
• Exceptional attention to detail and strong organisational skills
• Excellent written and verbal communication abilities
• A hospitable nature and genuine passion for delivering outstanding service
• Ability to multitask, prioritise and remain calm under pressure
• Professional, positive, and collaborative attitude
• Flexible availability, including weekends and holidays

Responsibilities

• Assist guests with reservation enquiries, room requests, and general information
• Handle both telephone and written communication with accuracy, warmth and professionalism
• Liaise closely with hotel departments to ensure seamless coordination of guest needs
• Support the PBX operation by managing calls promptly and efficiently
• Anticipate guest expectations, providing personalised suggestions and solutions
• Maintain detailed records of guest preferences and special requirements
• Uphold Four Seasons standards of luxury, care and service excellence
• Ensure all correspondence and booking details are accurate and meticulously organised

Job description

Four Seasons Hotel Hampshire in the tranquil Hampshire countryside is seeking a committed Guest Experience Coordinator to join our Leisure Reservations and PBX Team. You will be a central point of contact for guest enquiries, reservations and requests, delivering warm, professional service.

With excellent communication, multitasking and a genuine passion for hospitality, you will support departments across the hotel to ensure seamless guest experiences and personalised care, while upholding Four