Luxury Group Reservations Specialist

Four Seasons Hotels Ltd; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Salary + service charge

Profit share up to 5%

40-hour working week

Career development pathways

Internal progression across London and

Four Seasons portfolio

Holiday entitlement up to 33 days

Sick pay

Life insurance

Complimentary nights at Four Seasons

Staff meals on duty

Wellbeing resources

Dental cover

Maternity/paternity pay

Uniform with dry cleaning

Season Ticket Loan

Cycle to Work

Employee recognition

Job summary

Four Seasons Hotel London at Park Lane is seeking a Group Rooms Coordinator to join our Reservations team. You will manage all group room reservations from initial booking through departure, coordinating with Sales, Conference Services, Revenue Management and operations to maximise occupancy and revenue while delivering exceptional service.

This 40-hour, Monday–Friday role offers a £42,000 annual package inclusive of service charge, plus a profit share and extensive development opportunities

Qualifications

• Previous experience within Reservations, Revenue, Sales Support, or a similar hospitality role.
• Experience managing group reservations within a luxury hotel environment is advantageous.
• Excellent organisational skills and attention to detail.
• Strong communication and stakeholder management abilities.
• Ability to prioritise and manage multiple deadlines effectively.
• Strong administrative and system skills.
• Positive attitude and commitment to delivering exceptional guest experiences.
• Good spoken and written English.
• Right to Work in the UK.

Responsibilities

• Manage all group room reservations from initial booking through to departure.
• Monitor and maintain group room blocks within hotel inventory.
• Ensure all group contractual obligations and reservation requirements are fulfilled.
• Liaise closely with Sales Managers, Conference Services Managers, Revenue Management, and operational departments.
• Manage rooming lists, reservation amendments, pick up reports, and group block adjustments.
• Maintain accurate reservation records and guest information within hotel systems.
• Communicate group requirements and updates effectively to relevant stakeholders.
• Identify opportunities to maximise occupancy and revenue while maintaining guest satisfaction.

Skills

Group Reservations

Sales Support

Stakeholder management

Organisation

Attention to detail

Communication

English proficiency

Customer service

Job description

Four Seasons Hotel London at Park Lane is seeking a Group Rooms Coordinator to join our Reservations team. You will manage all group room reservations from initial booking through departure, coordinating with Sales, Conference Services, Revenue Management and operations to maximise occupancy and revenue while delivering exceptional service.

This 40-hour, Monday–Friday role offers a £42,000 annual package inclusive of service charge, plus a profit share and extensive development opportunities