Housekeeping Supervisor

Four Seasons Hotels Limited; City of Westminster; Sur place; GBP 37 000 - 46 000; Plein temps

Avantages offerts par ce poste

£41,500 package inclusive of base and

Structured 40 hour working week

Career development pathways

Strong internal progression across UK/

Résumé du poste

Four Seasons Hotels Limited is seeking a Housekeeping Supervisor at Four Seasons Hotel London at Park Lane to oversee daily housekeeping operations on assigned floors, supervise Room Attendants and Porters, and ensure guest rooms and public areas meet Four Seasons standards.

This hands-on leadership role requires strong attention to detail, excellent English communication, and the ability to train, motivate, and support a diverse team while upholding exceptional guest service and safety.

Qualifications

• One to two years’ experience in a similar Housekeeping supervisory role.
• Strong communication skills and a good command of written and spoken English.
• Excellent attention to detail and organisational skills.
• High standards of personal presentation and professionalism.
• Guest-focused attitude with the ability to anticipate needs and go the extra mile.
• Ability to motivate and support a diverse team.
• Flexibility to work weekends and public holidays.

Responsabilités

• Supervise and allocate daily work for Room Attendants and Porters on assigned floors.
• Ensure guest rooms, corridors, stairwells, and service areas are clean, well presented, and maintained to Four Seasons standards.
• Conduct room inspections and follow up on quality and maintenance issues.
• Support training, onboarding, and coaching of Housekeeping team members.
• Maintain accurate records and communicate effectively with Housekeeping leadership and other departments.
• Respond to guest requests and concerns promptly and professionally.
• Uphold health, safety, and security standards at all times.
• Lead by example, promoting a positive, respectful, and professional working environment.

Connaissances

Housekeeping supervision

Excellent communication

Attention to detail

Organisational skills

Guest service

Motivate diverse team

Flexibility

Right to work UK

Description du poste

As a Housekeeping Supervisor, you will be responsible for overseeing daily housekeeping operations on assigned floors, ensuring guest rooms and public areas are maintained to the highest Four Seasons standards. You will lead, support, and coordinate Room Attendants and Porters, providing guidance and supervision to ensure work is completed efficiently, safely, and consistently. This is a hands on leadership role, requiring strong attention to detail, organisation, and a genuine passion for service. What you will do

• Supervise and allocate daily work for Room Attendants and Porters on assigned floors
• Ensure guest rooms, corridors, stairwells, and service areas are clean, well presented, and maintained to Four Seasons standards
• Conduct room inspections and follow up on quality and maintenance issues
• Support training, onboarding, and coaching of Housekeeping team members
• Maintain accurate records and communicate effectively with Housekeeping leadership and other departments
• Respond to guest requests and concerns promptly and professionally
• Uphold health, safety, and security standards at all times
• Lead by example, promoting a positive, respectful, and professional working environment

Qualifications

• One to two years’ experience in a similar Housekeeping supervisory role
• Strong communication skills and a good command of written and spoken English
• Excellent attention to detail and organisational skills
• High standards of personal presentation and professionalism
• A guest focused attitude with the ability to anticipate needs and go the extra mile
• Ability to motivate and support a diverse team
• Flexibility to work a variety of shifts including weekends and public holidays
• Legal Right to Work in the UK

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.

At Four Seasons, we believe exceptional guest experiences are created through immaculate standards, teamwork, and genuine care. Our Housekeeping team plays a vital role in ensuring every space reflects the elegance and attention to detail our guests expect.

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

Benefits

• £41,500 package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Build your career with Four Seasons Four Seasons Hotel London at Park Lane offers a supportive, professional environment where Housekeeping leaders are valued, developed, and encouraged to grow.