Luxury Event Operations Manager

Fairmont Hotels & Resorts; St Andrews; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Staff meals on shift

50% discount in F&B outlets

Gym access

Job summary

Fairmont St Andrews is seeking an experienced Event Operations Manager to lead our events team. You will oversee conferences, banquets, weddings and private dining, ensuring flawless delivery in a luxury five-star setting.

You’ll shape the operation, develop a high-performing team and collaborate with Planning, Culinary, Food & Beverage and Technical Services to create memorable guest experiences. This role requires strong leadership, meticulous planning, excellent communication, and flexibility

Qualifications

• Previous management experience within Events, Banqueting or Food & Beverage operations, ideally within a luxury hotel or large events venue.
• Experience delivering a varied events programme, including conferences, banquets, weddings and private functions.
• A proven ability to lead, develop and motivate a team.
• Strong operational planning skills, with the ability to manage several events and competing priorities.
• Experience managing rotas, payroll, stock and departmental costs.
• Excellent communication and interpersonal skills, with confidence in building relationships with clients, guests and colleagues.
• A keen eye for detail and a commitment to delivering consistently high standards.
• The confidence to take ownership, make decisions and resolve challenges during live events.
• Flexibility to work a variety of shifts, including evenings and weekends, in line with our events calendar.

Responsibilities

• Manage the day-to-day operation of conferences, banquets, private dining and events across the resort, taking responsibility for their successful delivery.
• Lead, motivate and develop the Event Operations team, including the Assistant Manager and Supervisors, creating a positive and engaging working environment.
• Oversee event planning from an operational perspective, ensuring staffing, equipment, room layouts and service arrangements meet each event’s requirements.
• Ensure event spaces are prepared accurately and on time in accordance with Banquet Event Orders (BEOs) and standards.
• Take a visible leadership role during events, overseeing service and resolving issues to keep everything running smoothly.
• Act as a key operational contact for clients, organisers and guests, building strong relationships and addressing concerns promptly.
• Collaborate with Events Planning, Culinary, F&B and Technical Services to ensure clear communication and seamless delivery.
• Manage rotas, staffing levels and payroll, balancing business needs with cost control.
• Monitor stock levels and inventories, ensuring equipment and supplies are available and maintained.
• Ensure health and safety, food hygiene and licensing compliance across all operations.
• Review client feedback and operational performance to identify improvements in service and efficiency.

Skills

People leadership

Operations management

Event planning

Budgeting

Communication

Flexibility

Job description

Fairmont St Andrews is seeking an experienced Event Operations Manager to lead our events team. You will oversee conferences, banquets, weddings and private dining, ensuring flawless delivery in a luxury five-star setting.

You’ll shape the operation, develop a high-performing team and collaborate with Planning, Culinary, Food & Beverage and Technical Services to create memorable guest experiences. This role requires strong leadership, meticulous planning, excellent communication, and flexibility