Luxury Front Office Leader - Guest Experience Champion

Derahire; Manchester; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Career development

Training opportunities

Job summary

Derahire is seeking an experienced Front Office Manager to lead the front desk, guest services, and concierge in a luxury hotel setting in Manchester. You will drive service standards and develop a high-performing team to deliver seamless arrivals and departures.

You will oversee night operations, maintain brand procedures, and collaborate with Housekeeping and F&B to maximise guest satisfaction and revenue.

Qualifications

• Previous experience in a Front Office/Rooms Division leadership role in a luxury hotel.
• Strong knowledge of front office operations and guest service standards.
• Excellent leadership and problem-solving abilities.

Responsibilities

• Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences.
• Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards.
• Manage guest arrivals, departures, VIP experiences, and special requests.
• Build strong relationships with guests, resolving concerns professionally and proactively.
• Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations.
• Monitor guest feedback and implement improvements to enhance satisfaction scores.
• Train, coach, and mentor team members to support career development.
• Manage staffing levels, rotas, and operational planning.
• Ensure compliance with hotel policies, health and safety standards, and brand procedures.
• Support financial performance through upselling, revenue awareness, and cost control.
• Prepare reports and communicate operational performance to senior management.

Skills

Leadership

Front office

Guest services

Communication

Tools

Front office systems

Job description

Derahire is seeking an experienced Front Office Manager to lead the front desk, guest services, and concierge in a luxury hotel setting in Manchester. You will drive service standards and develop a high-performing team to deliver seamless arrivals and departures.

You will oversee night operations, maintain brand procedures, and collaborate with Housekeeping and F&B to maximise guest satisfaction and revenue.