Assistant Front Office Manager: Guest Experience Leader

Rosewood Hotel Group; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

12 complimentary room nights across RO

Discounts on Food & Beverage

Flexible benefits app and monthlyallow

Volunteer day of leave annually

Up to 16 weeks paid parental leave

Birthday day off

Developmental & social calendars

Life insurance

Enhanced sick pay policy

Job summary

The Chancery Rosewood, part of Rosewood Hotel Group, seeks an Assistant Front Office Manager to lead guest relations and front desk operations from day to night. You will support the Front Office Manager in developing the team, maintaining impeccable standards and delivering a seamless guest journey from arrival through departure.

Ideal candidates bring strong Front Office experience, warm leadership, and a passion for luxury hospitality, Forbes and Brand Standards alignment, with a proactive

Qualifications

• Front Office operations knowledge and people leadership experience.
• Strong hospitality standards and brand awareness.

Responsibilities

• Inspire and support Guest Relations associates to deliver exceptional experiences.
• Take ownership of guest concerns and feedback, providing thoughtful resolutions.
• Support the Front Office Manager in overseeing team performance, schedules and operational efficiency.
• Champion Forbes, LQA and Rosewood Brand Standards on all shifts.

Skills

Front Office operations

People leadership

Guest relations

Job description

The Chancery Rosewood, part of Rosewood Hotel Group, seeks an Assistant Front Office Manager to lead guest relations and front desk operations from day to night. You will support the Front Office Manager in developing the team, maintaining impeccable standards and delivering a seamless guest journey from arrival through departure.

Ideal candidates bring strong Front Office experience, warm leadership, and a passion for luxury hospitality, Forbes and Brand Standards alignment, with a proactive