Head of Luxury Café Ops & Guest Experience

The Chancery Rosewood; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary room nights — 12 nights

Discounts on Food & Beverage

Flexible benefits app

Volunteer day

Parental leave

Birthday leave

Enhanced sick pay

Job summary

The Chancery Rosewood in Mayfair seeks a Restaurant Manager to lead one of its busiest luxury outlets, delivering exceptional guest experiences, strong financial performance, and a culture where associates thrive.

Reporting to the Director of Food & Beverage, you will lead from the floor, develop talent, manage revenue and costs, and collaborate with Culinary, Bars, Revenue, Marketing, and other hotel teams to elevate service and profitability.

Qualifications

• Experience leading a high-volume luxury dining outlet.
• Strong leadership and people management skills.
• Exceptional guest service orientation.

Responsibilities

• Lead the strategic and day-to-day operation of a high-volume luxury café outlet, ensuring seamless service delivery and guest satisfaction.
• Take ownership of the outlet's commercial performance, managing revenue, labor, stock, forecasting, budgeting, and profitability.
• Maintain a strong floor presence, build relationships with guests, and resolve feedback professionally.
• Lead, develop, and mentor a large front-of-house team through recruitment, onboarding, coaching, and performance management.
• Collaborate with Culinary, Bars, Revenue, Marketing and other hotel departments to deliver innovative offerings and operational improvements.

Job description

The Chancery Rosewood in Mayfair seeks a Restaurant Manager to lead one of its busiest luxury outlets, delivering exceptional guest experiences, strong financial performance, and a culture where associates thrive.

Reporting to the Director of Food & Beverage, you will lead from the floor, develop talent, manage revenue and costs, and collaborate with Culinary, Bars, Revenue, Marketing, and other hotel teams to elevate service and profitability.