Luxury Front Office Duty Manager

Accor; Greater London; In loco; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health cash plan

Global discounts

Referral bonus

Team events

Descrizione del lavoro

Delano London, opening team member, seeks a talented Duty Manager to ensure smooth shift operations from Front Office and support hotel-wide operations. You will be the primary guest contact, coordinating with departments to uphold high hospitality standards and service excellence.

Responsibilities include guest engagement, handling departures and group movements, orderly handovers, and managing room readiness for VIPs and special requests. Flexibility for varied schedules is required.

Competenze

• Experience in luxury or upscale hospitality is preferred.
• Strong organisational, analytical and problem-solving skills.
• Proven customer service excellence with a team-oriented mindset.
• Ability to multitask effectively and manage competing priorities in a fast-paced environment.
• Proven ability to resolve guest conflicts independently or escalate to management.
• Collaborative team player with positive workplace culture.
• Knowledge of property management systems; Opera Cloud is a plus.
• Flexibility to work varied schedules including weekends, holidays and peak periods.
• Additional language proficiency is a strong asset.

Mansioni

• Proactively engage positively with all guests, resolve complaints and queries with satisfactory resolution.
• Assist with departures and group movements as needed.
• Manage accurate handovers and daily briefings in the absence of the Front Office Manager.
• Review daily arrivals and departures, prepare rooms to preference and block rooms for VIPs or special requests.
• Maintain security and safety procedures, including key control and lost & found.
• Foster positive relationships with hotel departments to ensure seamless guest service.
• Oversee guest communications, greeting guests at breakfast to exceed expectations.
• Manage emergencies calmly following established protocols.
• Perform other duties as assigned by the Front Office Manager.

Conoscenze

High-end hospitality

Customer service

Organisational skills

Problem solving

Team player

PMS proficiency

Multitasking

Flexibility

Languages

Strumenti

Opera Cloud

Descrizione del lavoro

Delano London, opening team member, seeks a talented Duty Manager to ensure smooth shift operations from Front Office and support hotel-wide operations. You will be the primary guest contact, coordinating with departments to uphold high hospitality standards and service excellence.

Responsibilities include guest engagement, handling departures and group movements, orderly handovers, and managing room readiness for VIPs and special requests. Flexibility for varied schedules is required.