Overnight Front Desk Leader: 24/7 Guest Experience

Ennismore; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Launch visionary hospitality brand in

Global hospitality group

Creative, ambitious environment

Strong development opportunities

Collaborative culture

Job summary

Delano London is seeking an Overnight Front Office Manager to lead the overnight front desk operations, supervise the overnight team, and manage the night audit process. The role requires coordinating with Housekeeping, Engineering and Security to ensure seamless overnight operations and guest safety.

The ideal candidate will have strong experience in front desk operations, night audit, and managing high-profile guests, with excellent English communication skills.

Qualifications

• Oversee nightly front desk operations and ensure smooth service.
• Experience with night audit and balancing daily revenue.
• Strong communication with other departments during overnight hours.

Responsibilities

• Oversee all front desk operations during the overnight shift.
• Supervise guest service agents and ensure accurate nightly financial reports.
• Conduct property walks to monitor safety and readiness.
• Act as primary overnight contact for all departments.
• Handle guest check-ins/check-outs, room changes, and requests.

Skills

Front desk operations

Guest services

Concierge knowledge

High-profile guests

Night audit

Communication in English

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Opera

SynXis

Job description

Delano London is seeking an Overnight Front Office Manager to lead the overnight front desk operations, supervise the overnight team, and manage the night audit process. The role requires coordinating with Housekeeping, Engineering and Security to ensure seamless overnight operations and guest safety.

The ideal candidate will have strong experience in front desk operations, night audit, and managing high-profile guests, with excellent English communication skills.