Five-Star Floor & Housekeeping Supervisor

St. James's Hotel & Club - Housekeeping; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% off from room and F&B outlets for友

Continuous training and development

Travel card for zone 1-2

Staff meals provided on shift

Discretionary service charge

Laundry service for formal uniforms

Introduce a friend scheme

Employee Assistance Programme

Holiday entitlement 28 days

Job summary

St. James's Hotel & Club in London seeks a Floor Housekeeping Supervisor to lead the housekeeping team across day and evening shifts, ensuring guest rooms and public areas meet five-star standards, with a strong emphasis on presentation and guest comfort.

You will coordinate services and mentor staff to maintain a discreet, opulent environment. The ideal candidate will have supervisory hotel housekeeping experience, excellent attention to detail, and a calm, proactive approach in a busy luxury

Qualifications

• Previous supervisory housekeeping experience in a hotel.
• Excellent attention to detail and five-star standards.
• Experience supervising and motivating a team.
• Strong communication and organisational skills.
• Proactive, hands-on approach; calm in a busy environment.
• Passion for delivering exceptional guest service.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Supervise and support the housekeeping team.
• Conduct inspections of guest rooms and public areas to ensure five-star standards.
• Coordinate and oversee housekeeping and turndown services.
• Allocate tasks and monitor the progress and performance of team members.
• Ensure guest requests and housekeeping queries are handled promptly and professionally.
• Report maintenance, damage and safety concerns to the relevant departments.
• Maintain excellent communication with the Front Office, Maintenance and other hotel departments.
• Assist with staff training, coaching and development.
• Ensure all housekeeping equipment, linen and supplies are used and stored correctly.
• Promote and maintain high standards of health, safety and hygiene.
• Lead by example and ensure a professional, positive and guest-focused working environment.

Skills

Attention to detail

Communication skills

Organisational skills

Team supervision

Proactive approach

Calm under pressure

Guest service

Flexibility

Job description

St. James's Hotel & Club in London seeks a Floor Housekeeping Supervisor to lead the housekeeping team across day and evening shifts, ensuring guest rooms and public areas meet five-star standards, with a strong emphasis on presentation and guest comfort.

You will coordinate services and mentor staff to maintain a discreet, opulent environment. The ideal candidate will have supervisory hotel housekeeping experience, excellent attention to detail, and a calm, proactive approach in a busy luxury