Luxury Front Desk Manager – 5-Star Reception

Edwardian Hotel Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Complimentary meals daily

Annual complimentary night stays

Pension scheme enrollment

Job summary

Edwardian Hotel Group is seeking a Reception Manager for The Londoner Hotel in London. The candidate will be responsible for the hotel’s arrival experience, ensuring guests receive a warm welcome and maintaining 5-star service standards.

The ideal individual will possess proven experience in a similar role, with a strong passion for luxury hospitality and exceptional leadership qualities. The position includes a competitive salary, benefits package, and opportunities for professional development.

Qualifications

• Proven experience as a Reception Manager or senior Front Office Supervisor in a 5-star hotel.
• Natural leader with strong communication skills and a passion for luxury hospitality.
• Confident in managing fast-paced operations while maintaining a polished professionalism.

Responsibilities

• Manage daily reception operations ensuring smooth check-ins and guest interactions.
• Deliver and uphold 5-star service standards handling VIPs and special requests.
• Coach, mentor, and motivate receptionists and supervisors for exceptional performance.

Skills

Guest service protocols

Strong communication skills

Leadership

Knowledge of PMS systems

Job description

Edwardian Hotel Group is seeking a Reception Manager for The Londoner Hotel in London. The candidate will be responsible for the hotel’s arrival experience, ensuring guests receive a warm welcome and maintaining 5-star service standards.

The ideal individual will possess proven experience in a similar role, with a strong passion for luxury hospitality and exceptional leadership qualities. The position includes a competitive salary, benefits package, and opportunities for professional development.