Luxury Front Desk Host – Guest Experience

The Signet Group; Newbury; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Excellent starting rate

Wagestream access

Holiday entitlement 28 days

Training programs

Discounted rates

Referral bonus

Flexible scheduling

Complimentary meals

Long service awards

Apprenticeships

Group mobility

Job summary

The Signet Group is seeking a Receptionist to join The Retreat, Elcot Park in West Berkshire as part of our Front Office team.

You will welcome guests warmly, handle check-ins, and ensure outstanding service for dining and overnight stays, with a focus on first impressions.

We offer an excellent starting hourly rate, Wagestream access, 28 days’ holiday, staff dining perks, and clear opportunities for career development within our Group.

Qualifications

• Be charming, passionate and enthusiastic; take pride in your work.
• Have a strong focus on delivering standards of excellence to guests.
• Experience in premium hotel or restaurant environments is preferred.

Responsibilities

• Be charming, passionate and enthusiastic, taking pride in what you do.
• Be passionate about offering standards of excellence to our guests and have the finest attention to detail.
• Have bags of energy and most importantly the ability to deliver the highest possible standards of customer service.
• Have a natural ability for delivering a warm and friendly welcome.
• Be a friendly people person and possess excellent communication skills.
• Be happy to work alone with minimal supervision, as well as part of a team.
• Have the desire to work in a fast paced and energetic workplace.
• Be looking for career progression through our training and support.
• Be immaculately groomed to give the best possible first impression of The Retreat
• Have at least 1 years' experience in a premium hotel or restaurant environment.

Skills

Customer service

Communication

Teamwork

Professional demeanor

Flexibility

Job description

The Signet Group is seeking a Receptionist to join The Retreat, Elcot Park in West Berkshire as part of our Front Office team.

You will welcome guests warmly, handle check-ins, and ensure outstanding service for dining and overnight stays, with a focus on first impressions.

We offer an excellent starting hourly rate, Wagestream access, 28 days’ holiday, staff dining perks, and clear opportunities for career development within our Group.