FOH Team Member

The Retreat Elcot Park; Newbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous tronc

28 days holiday

Wagestream access

Referral bonus

Flexible scheduling

Free team meals

Long service awards

Apprenticeships Lv3

Discounted rates

Job summary

The Retreat Elcot Park is seeking Front of House Team Members to join the Food & Beverage team. You will deliver warm, friendly service and uphold luxury standards across the guest experience.

With opportunities for training and development, you will thrive in a fast-paced environment, benefiting from flexible scheduling, team meals, and a supportive team culture designed to grow your career within Signet Collection.

Qualifications

• Experience in hospitality or guest service is preferred.
• Demonstrates strong communication and a warm, professional demeanor.
• Willingness to learn and grow through training and support.

Responsibilities

• Provide warm, friendly guest service to all visitors.
• Contribute to a high standard of service and guest satisfaction.
• Be flexible and adapt in a fast-paced environment while supporting the team.

Skills

Communication skills

Friendly service

Guest hospitality

Job description

Front of House Team Members

We are looking for highly motivated, professional individuals with bags of energy, a passion for life and the desire to be the best, to join our Food & Beverageteam at The Retreat, Elcot Park located in West Berkshire.

After extensive refurbishment our hotel has been transformed to offer 55 individually bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa facility with membership and many more experiences to offer our guests.

We can offer you:

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
• 28 days’ holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Flexible scheduling without split shifts.
• Complimentary team meals on shift.
• Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 3.

You will:

• Have a passion for offering standards of excellence to our guests.
• Have a huge passion for delivering great food, accompanied by a warm and friendly service.
• Possess great communication skills.
• Have a thirst for knowledge and self-development.
• The desire to work in a fast paced and energetic workplace.
• Be looking for career progression through our training and support.
• Have experience in a similar role or are hungry to learn!

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!