Luxury Food & Beverage Supervisor | Guest Experience Lead

Fairmont; Hamilton; Hybrid; GBP 53,000 - 75,000; Full time

Job summary

Hamilton Princess & Beach Club, Bermuda’s iconic luxury resort, is seeking a passionate supervisory leader for our Food & Beverage team. You will inspire and drive guest-focused service, manage staff rosters, budgets, and training, and contribute to menu and beverage program enhancements in a fast-paced, multi-cultural setting.

The role emphasizes strong leadership, exceptional service standards, and collaboration with departments to ensure memorable guest experiences.

Qualifications

• Undergraduate degree in F&B or Hotel Management preferred.
• 3 years’ supervisory experience in a luxury hotel or fine dining setting.
• Proven ability to lead and motivate teams and achieve guest satisfaction.
• Strong beverage knowledge and wine understanding are advantageous.
• Excellent communication and interpersonal skills; able to work in a multicultural environment.

Responsibilities

• Provide professional, engaging guest service while supporting colleagues.
• Lead and coach team members to achieve exceptional service and engagement results.
• Assist in promoting events to boost business volume and improve service.
• Oversee beverage program development, menus, and standards.
• Train staff on POS systems and ensure smooth shift operations and staffing.

Skills

Communication

Interpersonal skills

Leadership

Customer service

Education

Undergraduate Food & Beverage or Hotel Management degree

Job description

Hamilton Princess & Beach Club, Bermuda’s iconic luxury resort, is seeking a passionate supervisory leader for our Food & Beverage team. You will inspire and drive guest-focused service, manage staff rosters, budgets, and training, and contribute to menu and beverage program enhancements in a fast-paced, multi-cultural setting.

The role emphasizes strong leadership, exceptional service standards, and collaboration with departments to ensure memorable guest experiences.