Luxury Floor Team Lead – Client Experience

Chanel Inc.; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Retail discounts

Employee assistance program

Cycle to work

Pension

Job summary

CHANEL in London is seeking a Team Manager to lead from the floor, delivering flawless client journeys and upholding CHANEL's luxury standards at all times.

You will inspire the boutique team, manage day-to-day operations, and act as a key link to senior management, ensuring daily performance aligns with the brand's strategic vision.

This role emphasizes exceptional service, coaching, and maintaining visual merchandising, while embodying a calm, professional presence on the shopfloor.

Qualifications

• Proven experience leading luxury retail teams.
• Exceptional client experience and service standards.
• Strong communication and team motivation skills.
• Ability to mentor and develop staff.
• Track record on visual merchandising and store operations.

Responsibilities

• Lead on-floor presence and guide daily operations.
• Inspire and coach the team to deliver outstanding client journeys.
• Provide feedback to senior management and manage performance.
• Uphold CHANEL standards and support brand positioning.

Skills

Team leadership

Customer service

Communications

Luxury retail

Staff coaching

Tools

POS systems

Retail software

Job description

CHANEL in London is seeking a Team Manager to lead from the floor, delivering flawless client journeys and upholding CHANEL's luxury standards at all times.

You will inspire the boutique team, manage day-to-day operations, and act as a key link to senior management, ensuring daily performance aligns with the brand's strategic vision.

This role emphasizes exceptional service, coaching, and maintaining visual merchandising, while embodying a calm, professional presence on the shopfloor.