Luxury Retail Team Lead – On‑Floor Excellence

Chanel Inc.; Manchester; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Life Assurance

Retail Discounts

Employee Assistance Programme

Job summary

CHANEL Manchester Selfridges is seeking a Team Manager to lead the floor with a strong presence, ensuring an exceptional client journey through flawless service and team inspiration.

You will link the shopfloor with senior management, align daily performance with CHANEL's strategic vision, and drive a culture of outstanding client experience through mentorship and proactive operations.

Responsibilities

• Lead the shopfloor as a strong presence, delivering impeccable service and guiding the team.
• Coordinate day-to-day operations while upholding CHANEL's luxury standards.
• Report to Assistant Managers and Boutique Director with feedback and issue resolution.
• Motivate and inspire the team to deliver the ultimate CHANEL experience.
• Coach the team on shopfloor presentation, VM, wrapping, and replenishment.

Job description

CHANEL Manchester Selfridges is seeking a Team Manager to lead the floor with a strong presence, ensuring an exceptional client journey through flawless service and team inspiration.

You will link the shopfloor with senior management, align daily performance with CHANEL's strategic vision, and drive a culture of outstanding client experience through mentorship and proactive operations.