Luxury Boutique Team Leader

Chanel Inc.; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Retail Discounts

Employee Assistance Programme

Cycle Scheme

Job summary

CHANEL Manchester is seeking a Team Manager to lead the boutique floor, delivering an exceptional client journey through impeccable service and on-floor leadership.

You will act as a bridge between the shopfloor and senior management, aligning daily performance with Chanel's standards. The role focuses on coaching, motivation, and maintaining a luxury environment to inspire the team and delight clients.

Qualifications

• Excellent communication and interpersonal skills.
• Diplomacy and the ability to relay messages between senior management and floor.
• Adaptability and a proactive, curious mindset.
• Calm, confident, responsible with strong attention to detail.
• Organised and efficient with strong decision-making.
• Passion for people management and coaching.

Responsibilities

• Lead on the shop floor, ensuring an exceptional client journey.
• Bridge between shopfloor and senior management, provide feedback.
• Motivate and inspire the team to deliver luxury service.
• Maintain luxury standards in VM, wrapping, replenishment.
• Develop a positive team culture and psychological safety.
• Report sales and operations to management with action plans.

Skills

Communication skills

Team leadership

Client experience

Adaptability

Decision making

People management

Job description

CHANEL Manchester is seeking a Team Manager to lead the boutique floor, delivering an exceptional client journey through impeccable service and on-floor leadership.

You will act as a bridge between the shopfloor and senior management, aligning daily performance with Chanel's standards. The role focuses on coaching, motivation, and maintaining a luxury environment to inspire the team and delight clients.