Luxury Floor Manager - F&B Lead, Free Meals & Growth

Starwood Hotels & Resorts Worldwide, Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

Employee Assistance Program

Staff discounts

Job summary

1 Hotel Mayfair, part of Starwood Hotels, is seeking a Floor Manager to lead daily floor operations within our luxury restaurant environment. You will collaborate with the Restaurant Manager to ensure seamless service, oversee rosters, payroll accuracy, and onboarding while maintaining health, safety, and high standards of guest care.

The role requires a hands-on leader who motivates the team, coordinates maintenance, and upholds our Designed by Nature hospitality ethos.

Qualifications

• Experience in managing floor operations within a luxury or high-end restaurant.
• Confident using rota management systems (ideally Fourth) and overseeing schedules and timesheets.
• Knowledgeable in health, safety, and compliance standards.
• A strong communicator and natural motivator.
• Detail-oriented, proactive, and calm under pressure.
• Passionate about creating memorable guest experiences and supporting your team to do the same.

Responsibilities

• Oversee daily floor operations with a hands-on, service-driven approach.
• Manage staff rotas, hours, and payroll accuracy.
• Support onboarding, training, and uniform management.
• Maintain health, safety, and hygiene standards.
• Coordinate maintenance issues, linen orders, and stock control.
• Lead by example, setting the tone for excellence and teamwork.

Skills

Floor operations

Rota management

Health and safety knowledge

Strong communicator

Detail oriented

Tools

Fourth

Job description

1 Hotel Mayfair, part of Starwood Hotels, is seeking a Floor Manager to lead daily floor operations within our luxury restaurant environment. You will collaborate with the Restaurant Manager to ensure seamless service, oversee rosters, payroll accuracy, and onboarding while maintaining health, safety, and high standards of guest care.

The role requires a hands-on leader who motivates the team, coordinates maintenance, and upholds our Designed by Nature hospitality ethos.