Floor Manager

1 Hotels; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free healthy meals on duty

Employee Assistance Program

Spa discounts

Job summary

Starwood Hotels, at 1 Hotel Mayfair, seeks a Floor Manager to lead daily floor operations and ensure exceptional dining experiences in a luxury setting. You will work closely with the Restaurant Manager to maintain service quality across shifts and support your team to perform at their best.

The role requires hands-on leadership, strong communication, and a passion for guest-centric hospitality in a high-end environment. A proactive, calm demeanor is essential for success.

Qualifications

• Experience managing floor operations in luxury environments.
• Familiar with rota management and payroll processes.
• Knowledge of health, safety and compliance standards.
• Strong communication and motivational skills.
• Detail-oriented, proactive and able to stay calm under pressure.
• Passion for delivering memorable guest experiences and supporting the team.

Responsibilities

• Oversee daily floor operations with a hands-on, service-driven approach.
• Manage staff rotas, hours and payroll accuracy.
• Support onboarding, training and uniform management.
• Maintain health, safety and hygiene standards.
• Coordinate maintenance, linen orders and stock control.
• Lead by example, promoting excellence and teamwork.

Skills

Floor management

Rota management

Health & safety

Communication

Team leadership

Attention to detail

Calm under pressure

Guest experience

Tools

Fourth rota system

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Every day is an opportunity to create something meaningful — a moment of connection, a sense of belonging, an experience worth savouring. At Dovetale, our signature restaurant at 1 Hotel Mayfair, we celebrate mindful hospitality, exceptional food, and a team spirit that turns service into an art.We’re looking for a Floor Manager to join our passionate Food & Beverage team. You’ll be the driving force behind seamless daily operations, ensuring our guests enjoy an exceptional dining experience and our team thrives in a supportive, inspiring environment.Inside tip: Success in this role comes from leading with both precision and heart — balancing attention to detail with genuine care for people.About You…Experienced in managing floor operations within a luxury or high-end restaurant.Confident using rota management systems (ideally Fourth) and overseeing schedules and timesheets.Knowledgeable in health, safety, and compliance standards.A strong communicator and natural motivator.Detail-oriented, proactive, and calm under pressure.Passionate about creating memorable guest experiences and supporting your team to do the same.About the Role…As Floor Manager, you’ll work closely with the Restaurant Manager to ensure smooth, high-quality service throughout every shift.Key responsibilities:Oversee daily floor operations with a hands-on, service-driven approach.Manage staff rotas, hours, and payroll accuracy.Support onboarding, training, and uniform management.Maintain health, safety, and hygiene standards.Coordinate maintenance issues, linen orders, and stock control.Lead by example, setting the tone for excellence and teamwork.About Us…Our culture is caring, thoughtful, and inspired by nature. At 1 Hotel Mayfair, we deliver good-natured, informed service that leaves our guests — and our team — feeling fulfilled and appreciated.A “Designed by Nature” work environmentFree healthy & nutritious meals on duty24-hour Employee Assistance ProgramFlu vaccinations vouchersEye care contributionsSocial events throughout the yearWedding and Baby giftsTravel season ticket loanComplimentary chiropodist & reflexology treatmentWest End Club - discounts in local shops, hotels, bars and restaurantsSpa, Food & Beverage discounts ranging from 30% - 50%Guest experience stay - enjoy an overnight stay and experience our restaurant and barsOpportunities to be involved in charity and community eventsAll Starwood Hotels discounted employee/friends and family room ratesEnhanced Holiday BenefitTeam Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platformCareer Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you canTerms & Conditions apply on all benefitsAbout us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.