Luxury Dining Captain — Expert Service Leader

Raffles Hotels & Resorts; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Staff meals

Dry cleaning

Pension plan

Life insurance

Season ticket loans

Job summary

Raffles Hotels & Resorts in London is seeking a Chef de Rang to deliver outstanding guest service at Mauro Colagreco Restaurants. You will manage a station, guide commis waiters and ensure flawless service from arrival to departure.

A strong track record in luxury hospitality, fluent English, and the ability to work well under pressure are essential; you will collaborate with front and back-of-house teams and uphold brand standards.

Qualifications

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering the best service and experiences possible.
• Proven track record of surprising and delighting guests.
• Detail oriented and to work within a team.
• Flexibility to respond to a range of different work situations.
• Works well within a team environment.
• Proven ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Responsibilities

• Knowledge of menu and all products served within Mauro Colagreco Restaurants.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and in a professional manner.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Is responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performes other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Skills

English fluency

Guest service

Team player

Time management

Flexible scheduling

Job description

Raffles Hotels & Resorts in London is seeking a Chef de Rang to deliver outstanding guest service at Mauro Colagreco Restaurants. You will manage a station, guide commis waiters and ensure flawless service from arrival to departure.

A strong track record in luxury hospitality, fluent English, and the ability to work well under pressure are essential; you will collaborate with front and back-of-house teams and uphold brand standards.