Lead Waiter - Luxury Dining Experience

Raffles; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Raffles London at The OWO in Whitehall seeks a polished Chef de Rang for The Drawing Room on a casual contract. You will deliver exceptional guest service, explain dishes and coordinate with front and back of house to ensure flawless service.

Ideal candidates possess experience in luxury hotel environments, strong English communication, teamwork, and the ability to thrive under pressure while maintaining an immaculate appearance and attention to detail.

Qualifications

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situation.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Responsibilities

• Knowledge of menu and all products served within the drawing room.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and in a professional manor.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Is responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Skills

English communication

Guest service excellence

Teamwork

Attention to detail

Time management

Flexibility

Job description

Raffles London at The OWO in Whitehall seeks a polished Chef de Rang for The Drawing Room on a casual contract. You will deliver exceptional guest service, explain dishes and coordinate with front and back of house to ensure flawless service.

Ideal candidates possess experience in luxury hotel environments, strong English communication, teamwork, and the ability to thrive under pressure while maintaining an immaculate appearance and attention to detail.