Chef de Rang — Lead Luxury Dining Service

SmartRecruiters, Inc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Staff meals on duty

Free dry cleaning

Pension contribution 3%

Enhanced maternity/paternity pay

Life insurance 1x salary

Employee assistance program

Season ticket loans

Cycle to work

Learning and development programs

Discount rates at Accor/Raffles venues

Worldwide development opportunities

Job summary

Raffles London at The OWO in London is seeking a Chef de Rang to lead day-to-day service within Mauro Colagreco Restaurants, ensuring the highest standards from guest arrival to departure and guiding a station with junior staff.

You will maintain stations and communicate between front and back of house, supporting hosts and team members, while delivering exceptional guest experiences in a luxury setting.

Qualifications

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situations.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.

Responsibilities

• Knowledge of menu and all products served within Mauro Colagreco Restaurants.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and in a professional manner.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Is responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usual assigned.

Skills

Fluent English

Guest service excellence

Teamwork

Time management

Under pressure

Attention to detail

Job description

Raffles London at The OWO in London is seeking a Chef de Rang to lead day-to-day service within Mauro Colagreco Restaurants, ensuring the highest standards from guest arrival to departure and guiding a station with junior staff.

You will maintain stations and communicate between front and back of house, supporting hosts and team members, while delivering exceptional guest experiences in a luxury setting.