Luxury Customer Service & Logistics Lead (Fixed-Term)

Nichebox; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Nichebox in London is seeking a Customer Service & Logistics Executive on a fixed term contract to support our luxury fragrance brands. You will manage B2B orders end to end, coordinate shipments, and liaise with Sales, Finance, Supply Chain, warehouses and 3PL partners to ensure smooth operations.

You will maintain customer communications, monitor forecasts, handle returns and invoicing, and help drive cost-efficient logistics across global locations.

Qualifications

• Experience in customer service, order management, logistics or supply chain in luxury/retail environments.
• Minimum 1 year of SAP experience with order/delivery/stock/invoicing transactions.
• Strong Excel skills (VLOOKUP/XLOOKUP, INDEX MATCH, PivotTables).
• Excellent attention to detail with strong organisational and problem-solving skills.
• Confident communicating with customers and internal stakeholders across markets and functions.

Responsibilities

• Manage B2B customer orders end to end from receipt to dispatch in SAP.
• Coordinate shipments and logistics including transport, customs, and product registration docs.
• Maintain regular customer communication with order updates and availability information.
• Monitor orders against forecasts and flag changes or issues to Supply Chain.
• Coordinate returns, credits, invoicing, and reconciliation; investigate discrepancies.

Skills

SAP experience

Excel skills

Customer service

Logistics coordination

Stakeholder communication

Problem solving

Fluent English

Tools

Shopify

Job description

Nichebox in London is seeking a Customer Service & Logistics Executive on a fixed term contract to support our luxury fragrance brands. You will manage B2B orders end to end, coordinate shipments, and liaise with Sales, Finance, Supply Chain, warehouses and 3PL partners to ensure smooth operations.

You will maintain customer communications, monitor forecasts, handle returns and invoicing, and help drive cost-efficient logistics across global locations.