Luxury Customer Experience & Design Associate

RH; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

RH in Reading, United Kingdom, is seeking a Customer Experience Associate to deliver a luxury service experience for high-end customers. You will engage clients, understand their needs and connect them with the right RH experts to ensure an exceptional visit.

The role requires polish, strong communication, and the ability to manage multiple priorities in an in-office setting; Spanish fluency is highly valued for client interactions.

Qualifications

• 1+ years in Customer Service, luxury retail preferred.
• Fluent in Spanish, written and verbal.
• Eligible to work in the UK with right-to-work documentation.
• Based in Reading, in-office role.
• Strong interpersonal skills and ability to handle high-end clients.

Responsibilities

• Live RH values daily.
• Represent RH brand through polished communication, appearance and professionalism.
• Engage with the customer to identify needs and partner them with the best associates to deliver unparalleled service and exceed expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are met and exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Spanish (fluency)

Communication skills

Problem solving

Relationship building

Tools

Salesforce

Microsoft Office

Mac OS

Job description

RH in Reading, United Kingdom, is seeking a Customer Experience Associate to deliver a luxury service experience for high-end customers. You will engage clients, understand their needs and connect them with the right RH experts to ensure an exceptional visit.

The role requires polish, strong communication, and the ability to manage multiple priorities in an in-office setting; Spanish fluency is highly valued for client interactions.