Associate, Customer Experience, Italian Speaking

RH; Reading; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

RH in Reading seeks a Customer Experience Associate to deliver a luxury, design-led service. You will remove obstacles, provide support, and are empowered to do the right thing to ensure every guest leaves delighted.

Requirements include 1+ years in luxury retail customer service, fluent Italian and English, and exceptional communication. Proficiency with Mac OS, iOS, Salesforce and Microsoft Office is preferred; ability to work evenings, weekends and holidays.

Qualifications

• 1+ years in luxury retail customer service.
• Fluent in Italian and English, written and spoken.
• Poise to interact with high-end customers and maintain confidentiality.
• Proficient with Mac OS, iOS devices, Salesforce and Microsoft Office.
• Willingness to work flexible schedule including evenings, weekends, and holidays.

Responsibilities

• LiveRH vision and represent the brand through polished communication and professionalism.
• Engage with customers to identify needs and connect them with the right associates.
• Collaborate with cross-functional partners to meet and exceed customer expectations.
• Build brand loyalty and revenue by knowledge of RH products, processes and systems.
• Educate potential design customers on RH Interior Design services.

Skills

Customer service

Bilingual (Italian/English)

Communication

Problem-solving

Tools

Mac OS

iOS devices

Salesforce

Microsoft Office

Google Applications

Job description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Fluent in Italian and English, written and spoken
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to be productive working in a hybrid model: 3 days in the office, 2 days remote
• Ability to travel to the nearest gallery as needed