Associate, Customer Experience, French Speaking

RH; Reading; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

RH is seeking a Customer Experience Associate to deliver a luxury service experience and remove obstacles for customers. You will be empowered to do the right thing, engage with clients to identify needs, and collaborate with store leaders to exceed expectations.

The ideal candidate has 1+ years in high-end customer service, fluent French, and confidence to interact with discerning clients while maintaining confidentiality. Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• 1+ years of experience in Customer Service, luxury retail preferred.
• Fluent in French, written and verbal.
• Confidentiality and poise when interacting with high-end customers.
• Proactive, organized and results-oriented.

Responsibilities

• Represent the RH brand through polished communication and appearance.
• Engage with customers to identify needs and pair with the right associates.
• Collaborate with cross-functional partners to exceed customer expectations.
• Build brand loyalty and revenue through product knowledge and service excellence.

Skills

Customer service

French (written and verbal)

Communication skills

Attention to detail

Sales awareness

Tools

Mac OS

iOS devices

Microsoft Office

Salesforce

Google Apps

Job description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Fluent in French, written and verbal.
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to be productive working remotely
• Ability to travel to the nearest gallery as needed