Associate, Customer Experience, Spanish Speaking

RH; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

RH in Reading, United Kingdom, is seeking a Customer Experience Associate to deliver a luxury service experience for high-end customers. You will engage clients, understand their needs and connect them with the right RH experts to ensure an exceptional visit.

The role requires polish, strong communication, and the ability to manage multiple priorities in an in-office setting; Spanish fluency is highly valued for client interactions.

Qualifications

• 1+ years in Customer Service, luxury retail preferred.
• Fluent in Spanish, written and verbal.
• Eligible to work in the UK with right-to-work documentation.
• Based in Reading, in-office role.
• Strong interpersonal skills and ability to handle high-end clients.

Responsibilities

• Live RH values daily.
• Represent RH brand through polished communication, appearance and professionalism.
• Engage with the customer to identify needs and partner them with the best associates to deliver unparalleled service and exceed expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are met and exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Spanish (fluency)

Communication skills

Problem solving

Relationship building

Tools

Salesforce

Microsoft Office

Mac OS

Job description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred.
• Fluency in Spanish, written and verbal
• Candidates must have legal authorization to work in the UK with right-to-work documentation
• This is an in-office role based in Reading, United Kingdom,
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to be productive working remotely
• Ability to travel to the nearest gallery as needed