French-Speaking Luxury Customer Experience Associate

RH; Reading; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

RH is seeking a Customer Experience Associate to deliver a luxury service experience and remove obstacles for customers. You will be empowered to do the right thing, engage with clients to identify needs, and collaborate with store leaders to exceed expectations.

The ideal candidate has 1+ years in high-end customer service, fluent French, and confidence to interact with discerning clients while maintaining confidentiality. Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• 1+ years of experience in Customer Service, luxury retail preferred.
• Fluent in French, written and verbal.
• Confidentiality and poise when interacting with high-end customers.
• Proactive, organized and results-oriented.

Responsibilities

• Represent the RH brand through polished communication and appearance.
• Engage with customers to identify needs and pair with the right associates.
• Collaborate with cross-functional partners to exceed customer expectations.
• Build brand loyalty and revenue through product knowledge and service excellence.

Skills

Customer service

French (written and verbal)

Communication skills

Attention to detail

Sales awareness

Tools

Mac OS

iOS devices

Microsoft Office

Salesforce

Google Apps

Job description

RH is seeking a Customer Experience Associate to deliver a luxury service experience and remove obstacles for customers. You will be empowered to do the right thing, engage with clients to identify needs, and collaborate with store leaders to exceed expectations.

The ideal candidate has 1+ years in high-end customer service, fluent French, and confidence to interact with discerning clients while maintaining confidentiality. Flexible schedule including evenings, weekends, and holidays is required.